Returns & Exchanges Policy for Yinraohair.com
Effective Date: 2023-11-24
At Yinraohair.com, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your wig, we offer a transparent and hassle-free Returns & Exchanges policy to make your shopping experience worry-free. Please read the following guidelines carefully:
1. Eligibility for Returns & Exchanges:
- To be eligible for a return or exchange, the wig must be unused, in its original packaging, and in the same condition as received.
- Returns and exchanges are accepted within 30 days from the date of purchase.
2. Return Process:
- To initiate a return or exchange, please contact our customer service team at [insert contact email/phone] to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the item back to the address provided by our customer service team.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Refund/Exchange:
- Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.
- Refunds or exchanges will be processed within 5-10 business days from the date of receiving the returned item.
- Refunds will be issued to the original payment method.
5. Non-Returnable Items:
- For hygiene reasons, we cannot accept returns or exchanges on wigs that have been worn, styled, cut, or altered in any way.
- Clearance or discounted items are considered final sale and are not eligible for return or exchange.
6. Exchanges:
- Exchanges are subject to product availability.
- If the desired replacement item is not available, a refund will be issued.
7. Damaged or Defective Items:
- If you receive a damaged or defective wig, please contact us within 2 days of receiving the item.
- Provide detailed information and photos to expedite the resolution process.
8. Custom Orders:
- Custom orders are final sale and not eligible for returns or exchanges unless the product is defective or damaged upon receipt.
9. Contact Us:
- If you have any questions or concerns about our Returns & Exchanges policy, please contact our customer service team at sales@yinraohair.com.
Note: Yinraohair.com reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version of our Returns & Exchanges policy.
Thank you for choosing Yinraohair.com. We appreciate your trust in us and are committed to providing a positive shopping experience.
Yinraohair.com
Sichuan Chengdu Qingyang Qingjiang Donglu 11#, P.R China
Phone Number:+86 18884558092