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Frequently Asked Questions

Yes, you need to create an account to place an order. This helps us better track your order, save your information for future purchases, and provide you with updates and promotional information. The account creation process is simple and only requires your email address and some basic information.

We accept a variety of payment methods to make your shopping experience convenient. These include:
  1. Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  1. PayPal: Secure and fast online payment
  1. Bank Transfers: For direct payments from your bank account
Please note that available payment methods may vary depending on your location.

We offer several shipping methods to cater to your needs:
  1. Standard Shipping: Cost-effective option with delivery within 5-7 business days.
  1. Expedited Shipping: Faster delivery within 2-3 business day
  1. International Shipping: Available for orders outside the country, with delivery times varying based on destination
Please note that shipping availability and delivery times may vary based on your location and the items ordered.

The time it takes to receive your order depends on the shipping method you choose and your location. Here are the estimated delivery times for our shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: Varies based on destination, typically 7-14 business days
Please note that these are estimated delivery times and actual delivery may vary based on factors such as processing time, shipping carrier delays, and customs processing for international orders. You will receive a tracking number once your order has been shipped, so you can monitor its progress.

Our return policy is designed to ensure your satisfaction with your purchase. Here are the details:
  1. Return Period: You can return items within 30 days of receipt
  1. Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  1. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  1. Refunds: Refunds will be issued to the original payment method once the return is processed. Please allow 5-7 business days for the refund to appear in your account.
  1. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.
  1. Non-Returnable Items: Certain items, such as perishable goods, custom products, and final sale items, cannot be returned.
To initiate a return, please contact our customer service team for further instructions and a return authorization. If you have any questions or need assistance, our customer service team is here to help.


Frequently Asked Questions

**1. How can I place an order?

  • To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

**2. Can I modify or cancel my order after it's placed?

  • Once an order is confirmed, we begin processing it immediately. Therefore, modifications or cancellations are not guaranteed. Please contact our customer support team as soon as possible for assistance.

**3. How can I track my order?

  • After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your delivery on our website or by entering the tracking number on the carrier's website.

**4. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. All accepted payment methods are displayed at checkout.

**5. Is my personal information secure?

  • Yes, we take the security of your personal information seriously. Our website employs industry-standard encryption and security measures to protect your data. For more details, please refer to our Privacy Policy.

**6. What is your return policy?

  • We offer a hassle-free return policy within 30 days of receiving your order. For more details on returns and exchanges, please visit our Returns & Exchanges page.

**7. Do you ship internationally?

  • Yes, we offer international shipping. Shipping costs and delivery times vary by location. Additional customs and import duties may apply for international orders.

**8. How can I contact customer support?

  • For any inquiries or assistance, our customer support team is ready to help. You can reach us via sales@yinraohair.com.

**9. What should I do if I receive a damaged or incorrect item?

  • We apologize for any inconvenience. Please contact our customer support team immediately with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund.

**10. How can I subscribe to your newsletter for updates and promotions?

  • You can subscribe to our newsletter on our website. Simply enter your email address in the provided field, and you'll receive regular updates on new arrivals, promotions, and more.

If you have any other questions or concerns, feel free to reach out to our customer support team. We're here to assist you!